Terms & Condition – teknation.org

Terms & Conditions

The Benefits of friendship are greater than ever, refer your friends and family and win exciting cashback and rewards!

Benefits for Referee (person getting referred): Get flat 25% off Modular Kitchen and Furniture voucher from Us!*
Each person referring his/ her friends or family will get cashback on successful conversion of project.
The Referee shall be eligible for Modular Kitchen and Furniture voucher only upon payment of 5% of the overall project value or start of construction, whichever is earlier.
Successful conversion of a project is on the completion of the slab of the ground floor of the project.
The cashbacks shall be given within two weeks of successful conversion of a project.
The discount amount for the new project shall be discounted in the final milestone of the project.
All payments shall be made through direct account transfers only.
An individual can refer to any number of people in a year.
The condition is only valid in cities where Teknation is operational.
Teknation reserves the rights to modify the offer without prior information to the public.
Teknation reserves the right to interpret the offering in case of ambiguity.
Multiple offers cannot be clubbed while seeking a cashback or a discount
Rights to interpret ambiguities in the T&C shall lie exclusively with Teknation .
Our Modular Kitchen and Furniture voucher is only valid till 30th June 2023.
Benefits for Referrer (Person who is referring): The maximum cashback per successful referral conversion is mentioned below.

Project Value	Referral Amount
Less than 30 Lakhs	INR 15,000
30 to 40 Lakhs	INR 20,000
Greater than 40 Lakhs	INR 25,000

By using the Services, You agree that You have read, understood, and are bound by these Terms, and that You comply with the requirements listed herein. If You do not agree to all of these Terms or comply with the requirements herein, please do not access the Platform or use the Services.

1. Services

a) Teknation connects customers and service providers of all types (individually, a “SP”). We help customers discover and select a SP based on characteristics that matter most to them.
b) Teknation will act as an intermediary and assist the customer to get the project completed as per the agreement executed between the customer and an SP. Once the contract has been executed between the customer and the SP, and a copy is submitted to Teknation and the project has commenced, Teknation will provide services on tracking the phases and development of the project.
c) Building materials can be supplied to registered businesses/SP (B2B) and registered customers only.
d) Individual customers (B2C) or end consumers can’t purchase construction materials with Teknation Building material supply team
e) There are pre-specified timelines for the SCM team to execute a particular material category
f) Invoice will be directly raised by Teknation to the business within 48 hours of delivery
g) Teknation will share leads of customer enquiring for assistance in plot to plot developers for a fixed commission fee. Teknation in no way will be involved in negotiating the price of the parcel of land being bought or discussed by the customer
h) Teknation will digitally promote it’s client partners. This assistance will be for a fixed fee. Nowhere will Teknation be involved in negotiating the price of the property
i) Package rates are subject to build up area and number of floors

2. Accessing And Using Our Site And Services

Initiating Service – You agree that any information you provide in creating your account is complete and accurate, and you agree to keep it up to date. For example, We provide some notices by email to your account, and You agree to keep that email current and valid as a method for providing notices under these Terms.
Restrictions – You will not nor will You allow any third party to: modify, copy, or otherwise reproduce the Services in whole or in part; reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code form or structure of the software used in the Services; provide, lease or lend the Services to any third party; remove any proprietary notices or labels displayed on the Services; modify or create a derivative work of any part of the Services; or use the Services for any unlawful purpose or contrary to these Terms. You will (1) ensure that Your users comply with these Terms; (2) use commercially reasonable efforts to prevent unauthorized access to or use of the Services; and (3) use the Services only in accordance with the User Guide and applicable laws and government regulations. (4) With respect to supply of building material, you confirm that you are a business compliant with applicable law, and not an individual
Charges – You agree that use of any SP’s Services will result in charges to you for the products or services provided by such SP (“SP Charges”) and that use of the Teknation Services will result in charges to you for the products or services provided by Teknation (“Teknation Charges”) (Teknation Charges and SP Charges, collectively, “Charges”). You will be informed of Charges before products or services are provided by Teknation or SPs, as applicable (including cancellation fees and terms, if any). You should confirm Charges each time you request products or services. Applicable tax will be added to all Charges where required by law.
Payment – Payments for charges are immediately due upon provision/start of applicable products and services. Payments are final and non-refundable and at discretion of Teknation . Teknation will merely facilitate your payment to SP. You acknowledge and agree that your purchases of services and products from any SP are transactions between you and that SP, and not with Teknation .

3. Provision Of Services

Technical Support – As part of our Services, we will make our standard technical support available to you. Teknation shall be providing access to its business Platform to all its registered users (both the SPs and the End Customers) in order to facilitate the provision of Services from SP to End Customer and payment from End Customer to SP in accordance with the terms of the agreement between SP and End Customer. Teknation shall neither be considered as a principal or an agent of either of the End Customer or User nor to that of any SP. Accordingly, Teknation shall not be held liable in any manner pursuant to or for any transaction taking place between the users of Teknation ’s business platform.
Teknation by providing such opportunities to the registered user of its Platform strictly prohibits any User from uploading any illegal, defamatory, discriminatory, improper, indecent or objectionable content or materials in any manner whatsoever for any reasons. Amongst other remedies, Teknation may delete the concerned User’s account immediately without any intimation to such user should any such content or materials be uploaded from any user’s account.

4. Service Cancellation Policy

Please check our service cancellation policy HERE.

5. Account Information

a) Teknation may upload information relating to transactions with customers, including the sale of goods or services, costs, amounts paid and payable, and details of goods and services, on the Platform (such information is referred to as “Transaction Information”). Transaction Information may be exchanged between SPs and customer through telephonic calls, text message, WhatsApp, email, or other electronic mediums that would depend on the contact details of SPs and customers provided on the Platform.
b) At the time of creating or uploading the first Transaction Information with respect to a customer, Teknation shall inform such customer of its use of the Platform to record such Transaction Information and Transaction Information related to future transactions and seek such customer’s express consent in this regard and to:
- (i) the creation of a profile of the customer on the Platform, which will require sharing such customer’s phone number and contact details with Us;
- (ii) share such Transaction Information with Us and third parties to improve Our Services;
- (iii) receive communications from Us regarding: (A) information relating to their transactions recorded on the Platform; (B) requests for payment; (C) information about Us and the Services; (D) promotional offers and services from Us and its third-party partners, and (E) any other matter in relation to the Services.
(c) Should the customer fail to provide consent, or withdraw consent, the SP shall immediately cease to use the Services in relation to that customer.

6. Your Responsabilities

a) The User represents and warrants that all information that is provided through or in relation to the Services is complete, true, and correct on the date of agreeing to these Terms and shall continue to be complete, true, and correct while the User avails the Services. Should any information that the User provides change during the existence of these Terms, the User undertakes to immediately bring such change to Our notice. We do not accept any responsibility or liability for any loss or damage the User may suffer or incur if any information, documentation, material, or data provided to avail the Services is incorrect, incomplete, inaccurate, or misleading, or if the User fails to disclose any material fact.
b) The User shall be solely responsible for ensuring compliance with applicable laws, and shall be solely liable for any liability that may arise due to a breach of its obligations in this regard.
c) The User shall extend all cooperation to Us in its defence of any proceedings that may be initiated against it due to a breach of the Users obligations or covenants under these Terms.
d) While We use commercially reasonable efforts to provide Users with a daily backup of their Transaction Information, Users should regularly and independently save, backup, and archive such Transaction Information.

e) The User shall not use the Services in any manner except as expressly permitted in these Terms. Without limiting the generality of the preceding sentence, the User may not:

(i). infringe any proprietary rights, including but not limited to copyrights, patents, trademarks, or trade secrets, of any party;
(ii). except as may be provided hereunder, copy, display, distribute, modify, publish, reproduce, store, transmit, post, translate, create any derivative works from, or license the Services;
(iii). use the Services to transmit any data or send or upload any material that contains viruses, Trojan horses, worms, timebombs, keystroke loggers, spyware, adware, or any other harmful programmes or similar computer code designed to adversely affect the operation of any computer software or hardware
(iv). use any robot, spider, other automated device, or manual process to monitor or copy the Platform or Services or any portion thereof;
(v). engage in the systematic retrieval of content from the Platform or Services to create or compile, directly or indirectly, a collection, compilation, database or directory;
(vi). use the Services in (A) any unlawful manner, (B) for fraudulent or malicious activities, or (C) in any manner inconsistent with these Terms; or
(vii). violate applicable laws in any manner

7. Our Intellectual Property

a) All rights, title, and interest in and to the Platform and Services, including all intellectual property rights arising out of the Platform and Services, are owned by or otherwise licensed to Teknation . Subject to compliance with these Terms, We grant the User a non-exclusive, non-transferable, non-sub licensable, royalty free, revocable, and limited license to use the Platform and Services in accordance with these Terms and its written instructions issued from time to time.
b) We may request Users to submit suggestions and other feedback, including bug reports, relating to the Platform or Services from time to time (“Feedback”). We may freely use, copy, disclose, publish, display, distribute, and exploit the Feedback without any payment of royalty, acknowledgement, prior consent, or any other form of restriction arising out of the Userʼs intellectual property rights.
c) Except as stated in these Terms, nothing in these Terms should be construed as conferring any right in or license to Us or any third partyʼs intellectual rights.

8. Term & Termination

a) These Terms shall remain in effect unless terminated in accordance with the terms hereunder.
b) We may terminate a Userʼs access to or use of the Services, or any portion thereof, immediately and at any point, at its sole discretion if the User violates or breaches any of its obligations, responsibilities, or covenants under these Terms.

c) Upon termination under Clause 8(b):

(i). the Services will “time-out”;
(ii). the User shall not be eligible to avail any features of the Services; and
(iii). these Terms shall terminate, except for those clauses that expressly or are intended to survive termination or expiry.

d) Notwithstanding anything to the contrary contained in the Terms, upon termination of a Userʼs access to or use of the Services, all amounts or outstanding monies due by you in relation to your use of or access to the Services shall become immediately payable.

9. Disclaimers And Warranties

a) The use of the Services is at your sole risk.
b) Teknation does not sponsor, endorse, recommend or approve of any SP who offers products or services through the Services. While we try to confirm that SPs meet certain requirements, we cannot and do not represent or warrant that any SP is licensed, qualified, bonded, insured or capable of performing any service. Reference to any products, services or other information by trademark, manufacturer, supplier or otherwise does not constitute or imply an endorsement, sponsorship or recommendation by us.
c) All non-Teknation trademarks, product names and logos appearing on our Services are property of their respective owners. Any estimate provided in connection with the Services is only a guide, it is not a guarantee of the actual cost of your specific project. Your interactions with organizations and/or individuals found on or through the Services, including payment and delivery of goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are between you and such organizations and/or individuals.
d) You should make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties. You agree that Teknation shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings. If there is a dispute between participants on this site, or between users and any third party, you agree that Teknation is under no obligation to become involved. In the event that you have a dispute with one or more other users, you release Teknation , its affiliates, and their respective officers, directors, employees, agents, advertisers, shareholders, licensors, licensees and suppliers from claims, demands, and damages of every kind or nature, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes and/or our Services. You acknowledge and agree that this waiver is an essential and material term of these Terms, and that without such waiver, these Terms would not have been entered into by Teknation .
e) We are merely a technology platform service provider.
f) To the extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis. We do not warrant that operation of the Services will be uninterrupted or error free or that the functions contained in the Services will meet your requirements.
g) To the fullest extent permissible under applicable law, We expressly disclaim all warranties of any kind, express or implied, arising out of the Services, including warranties of merchantability, fitness for a particular purpose, satisfactory quality, accuracy, title and non-infringement, compatibility, applicability, usability, appropriateness, and any warranty that may arise out of course of performance, course of dealing, or usage of trade.
h) You hereby accept full responsibility for any consequences that may arise from your use of the Services, and expressly agree and acknowledge that We shall have absolutely no liability with respect to the same.

To the fullest extent permissible by law, Teknation , its affiliates, and its related parties each disclaim all liability to you for any loss or damage arising out of or due to:

(i). your use of, inability to use, or availability or unavailability of the Services, including any third party services;
(ii). the occurrence or existence of any defect, interruption, or delays in the operation or transmission of information to, from, or through the Services, communications failure, theft, destruction or unauthorised access to Our records, programmes, services, server, or other infrastructure relating to the Services; or
(iii). the failure of the Services to remain operational for any period of time.

10. Indemnity

You shall indemnify, defend at Our option, and hold Us, our parent companies, subsidiaries, affiliates, and their officers, associates successors, assigns, licensors, employees, directors, agents, and representatives, harmless from and against any claim, demand, lawsuits, judicial proceeding, losses, liabilities, damages and costs (including, without limitation, from all damages, liabilities, settlements, costs and attorneysʼ fees) due to or arising out of your access to the Services, use of the Services, violation of these Terms or any infringement by any third party who may use your account with Us, of these Terms.

11. Limitation Of Liability

Notwithstanding anything to the contrary contained herein, neither Teknation nor any of its affiliates or related parties shall have any liability to you or any third party for any indirect, incidental, special or consequential damages or any loss of revenue or profits arising under, directly or indirectly, or relating, in any manner whatsoever, to these Terms or the Services. To the maximum extent permitted by law, you agree to waive, release, discharge, and hold harmless Teknation , its affiliates and subsidiary companies, its parent companies, and each of their directors, officers, employees, and agents, from any and all claims, losses, damages, liabilities, expenses and causes of action arising out of the Services.

12. Concent To Use Data

a) You agree that We may in accordance with Our Privacy Policy collect and use your information and technical data and related information.
b) We may use information and data pertaining to your use of the Services for analytics, trendsʼ identification, and purposes of statistics to further enhance the effectiveness and efficiency of the Platform.
c) Subject to applicable laws, We may be directed by law enforcement agencies or the government and related bodies to disclose data in relation to Users in connection with criminal proceedings. You understand and agree that in such instances, We shall have the right to share such data with relevant agencies or bodies.

13. Modification

Teknation reserves the right at any time to add, modify or discontinue, temporarily or permanently, the Services (or any part thereof) with or without cause. We shall not be liable for any such addition, modification, suspension or discontinuation of the Services.

14. Compliance With Applicable Laws And Regulations

Compliance with Applicable Laws and Regulations – You agree to comply with all central, state, and local laws, rules, and regulations related to or connected with use of the Services, and you assume all liability and responsibility for your use of the Services. If Teknation reasonably determines that you are not in compliance with applicable laws in your use of the Services, we reserve the right to immediately suspend or terminate your use of the Services, and you will be solely responsible for any penalties and other sanctions for legal noncompliance.

Possible Suspension or Termination of Service for Non-Compliance – If, for any reason, Teknation reasonably believes that your use of the Services is violating central, state, and/or local rules or regulations, or is harassing to consumers or businesses, Teknation may suspend its Service to prevent further calling of those numbers through its Service. In addition, Teknation may review your Service settings.

15. Jurisdiction, Governing Laws, And Dispute Resolution

a) These Terms shall be governed by and construed and enforced in accordance with the laws of India. Subject to other provisions in this Clause, courts in Bangalore shall have exclusive jurisdiction over all issues arising out of these Terms or the use of the Services.
b) Any controversies, conflicts, disputes, or differences arising out of these Terms shall be resolved by arbitration in Bangalore in accordance with the Arbitration and Conciliation Act, 1996 for the time being in force, which is deemed to be incorporated by reference in this Clause. The tribunal shall consist of 1 (one) arbitrator appointed by Teknation . The language of the arbitration shall be English.
c) The parties to the arbitration shall keep the arbitration confidential and not disclose to any person, other than on a need to basis or to legal advisors, unless required to do so by law. The decision of the arbitrator shall be final and binding on all the Parties hereto.
d) Each party to the arbitration shall bear its own costs with respect to any dispute.

16. Miscellaneous Provisions

a) Modification – Teknation reserves the right at any time to modify these Terms and to add new or additional terms or conditions on use of the Services. Such modifications and additional terms and conditions will be communicated to you and, unless expressly rejected (in which these Terms shall terminate), will be effective immediately and will be incorporated into these Terms. In the event you refuse to accept such changes, these Terms will terminate.
b) Severability – If any provision of these Terms is determined by any court or other competent authority to be unlawful or unenforceable, the other provisions of these Terms will continue in effect. If any unlawful or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect (unless that would contradict the clear intention of the clause, in which case the entirety of the relevant provision will be deemed to be deleted).
c) Assignment – You shall not licence, sell, transfer or assign your rights, obligations, or covenants under these Terms in any manner without Our prior written consent. We may grant or withhold this consent in its sole discretion and subject to any conditions it deems appropriate. We may assign its rights to any of its affiliates, subsidiaries, or parent companies, or to any successor in interest of any business associated with the Services without any prior notice to you.
d) Notices – All notices, requests, demands, and determinations for Teknation under these Terms (other than routine operational communications) shall be sent to teknationcare@gmail.com. If you have questions on these Terms, please contact us by email at teknationcare@gmail.com.
e) Third Party Rights – No third party shall have any rights to enforce any terms contained herein.
f) Translations – Teknation will not be liable for inadequate performance to the extent caused by a condition (for example, natural disaster, act of war or terrorism, riot, labor condition, governmental action, and Internet disturbance) that was beyond it’s reasonable control.
g) Force Majeure – No third party shall have any rights to enforce any terms contained herein.
h) Entire Agreement – These Terms constitute the entire agreement between You and Teknation concerning the Services and supersede all prior or contemporaneous communications of any kind between You and Teknation with respect to the Services.
i) Waiver – No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such term or any other term, and Teknation ‘s failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
j) Attorney Fees – If the Teknation Parties take legal action against you as a result of your violation of these Terms, the Teknation Parties will be entitled to recover from you, and you agree to pay, all reasonable attorneys’ fees and costs of such action, in addition to any other relief granted to the Teknation Parties.
k) Your use of the website and app will be governed by this terms of use in addition to the privacy policy.
l) We may require you to create an account on our website and app for which you may be required to specify a password and necessary login details. As a registered user with an account and a password, you are responsible for keeping your password confidential.
m) Confidentiality: You shall maintain confidentiality in relation to all information and agree to not disclose the same unless required by law. you hereby also authorize us to contact you with offers through e-mails, calls, short messaging services (SMS) or any other mediums for any campaigns, promotional or like activities. you hereby agree that such methods of contact as provided herein do not classify as an ‘unsolicited commercial communication’ as per the guidelines of Telecom Regulation Authority of India (“TRAI”). you agree to indemnify us, along with Our directors and employees against all types of losses and damages incurred by them due to any action taken by TRAI or any other authority due to any erroneous compliant raised by you in this regard.
n) Warranties: 5 year warranty wherever described is the warranty that the contractor provides against structural defects and is further governed by the terms and conditions provided in the specific separate Master Agreements entered into by the Contractors for the specific purpose of construction. Teknation does not provide any warranties, whatsoever, for the structural defects arising out of Construction or any other reasons.

17. Terms of Shipping and Delivery

We partner with third party logistic service providers in order to effectuate Product shipping and delivery to you (“Logistic Partners”). We shall provide the details of the Logistic Partner which will be responsible for processing the shipping and delivery of any Product(s) purchased by you on the Teknation Platform at the time such Product is processed and successfully handed over to the Logistic Partner by us. Our standard dispatch timelines depends on the pin code to which delivery is made. You can understand the estimated timelines on the ‘Product Detail Page’, once you enter the relevant delivery pin code. In any case the user will be provided with an estimated timeline for the delivery of the Product purchased from the Teknation Platform. This estimated timeline shall be notified to the user on the ‘Product Detail Page’, displayed at the time the order is confirmed by us. We will also share details about your orders pursuant to their dispatch on the e-mail ID and/or mobile number provided by you/ registered with us. You agree and understand that though we effectuate Product delivery to the Users through our Logistic Partners, we reserve the right to ship and deliver the Products on our own without engaging any Logistic Partners or third party service providers.
You agree and understand that though we endeavour to ship and deliver our Products all across India, we may, in our sole discretion determine a select list of areas which are unserviceable for delivery of Products. We or our Logistic Partners do not provide shipping and delivery services in such unserviceable areas and may not process your orders on the Teknation Platform in such cases. In the event an area has been deemed unserviceable by us, we shall notify such user at the time of placing an order on the Teknation Platform. You may also verify whether an area is unserviceable for deliveries by us by entering the relevant area pin-code on the Teknation Platform. Teknation reserves the right to cancel your order in case the Product is shipped and the pin-code becomes unserviceable.
You agree and acknowledge that to effectuate timely delivery of the purchased Products to you, we may inquire or collect specific information like your name, shipping address, billing address, landmarks, contact details, etc. You shall ensure that all information that is submitted by you to us on the Teknation Platform is true, complete, accurate and sufficient to identify the actual place of delivery. You understand that, you shall bear absolute liability in case of any failure by us in delivering the purchased Products due to your failure to provide correct, complete, sufficient and accurate information at the time of placing the order. It is further clarified that we shall not be liable in any manner and at any point in time due to your failure to provide correct and complete information.
We will attempt to deliver the purchased Product to your designated address within the estimated timeline of delivery notified to you or a maximum time frame of 15days from the date of booking. In the event you are not available or present to accept the delivery of the Product, our Logistic Partners will make a maximum of 2 (two) attempts to deliver the purchased Product(s) to you. If the second delivery attempt is unsuccessful and you continue to remain unavailable, we reserve the right to cancel the order of the purchased Products at our sole discretion and process the return of such Product to us. We further reserve the right to deduct the shipping and delivery charges borne by us while processing any refunds subsequent to such cancellation.
While we make reasonable endeavours in ensuring that purchased Products are delivered to you in a timely manner and within the timeline notified to you, you accept and acknowledge that the delivery may be delayed on account of:
- Logistical issues beyond our control
- Unsuitable weather conditions.
- Political disruptions, strikes, employee-lockouts, etc.
- Acts of God such as floods, earthquakes, etc.
- Other unforeseeable circumstances.
In such events of delay, we shall make reasonable attempt to inform you by writing to your email ID and/or mobile number registered with us. We disclaim all liabilities that may arise on account of our failure to inform or notify you of delays in the delivery of purchased Products on the Teknation Platform. Further, we shall be under no obligation to compensate you for any claim that may otherwise arise on account of delay in the shipment or delivery or use of the purchased Products.
We endeavour to engage Logistic Partners, employees, agents with the highest regard for ethics and integrity; and behave in a fashion that exudes thorough professionalism, competence and good mannerism. You agree and acknowledge that the actions, inactions of delivery individuals are not in our control, and it is not possible for us to monitor and observe each delivery executive. Since we are merely facilitating delivery of a Product purchased by you, we shall not be liable for any acts or omissions on part of our delivery agents, employees, or personnel and/ or the Logistic Partner or their employees, agents, or personnel including deficiency in service, wrong delivery of Product, time taken to deliver the Product, Product package tampering, etc. For the sake of abundant clarity, it is stated that any ill-mannerism, impoliteness, discourtesy or offensiveness shown by our delivery executives or the employees, agents, personnel of the Logistic Partners is beyond our control and any issue arising between you and our delivery executive or an employee, agent, personnel of the Logistic Partner will have to be resolved by the you, independently. You agree and acknowledge that you will not hold us responsible or require us to settle, mediate or resolve any disputes between you and the delivery personnel delivering the Products to you.
Once you place an order on the Teknation Platform, we process such order and hand over the purchased Product to our Logistic Partner from minimum of 1 day to maximum of 7 days. The User will receive a unique tracking identity number once the purchased Product is handed over to the Logistics Partner, which will enable the User in tracking the status of delivery of the purchased Products. The User may use the tracking identity number on the Teknation Platform or the website and/or the mobile application of the Logistic Partner to check the status and location of the purchased Product and its estimated time of delivery. Our customer service team coordinates with the Logistic Partners to ensure that the Products are delivered to you at the earliest and make all reasonable efforts in ensuring that the Logistic Partners update the tracking status of the purchased Products on a real time basis. It is clarified that we engage third party service providers to effectuate deliveries of the Products and hence, we do not guarantee the accuracy or correctness of the tracking status and the status may be subject to inconsistencies arising out of time-lags in updating the information and/ or other technical difficulties which are not in our control.
You will receive the Product after sharing One Time Password with our Logistic Partner. If the Product delivered to you comes along/together with its parts. You need to verify if all the parts are available in the package and make sure that the complete package as mentioned in the shipping box is being received by you.
You will not accept any package of the Product that looks visibly damaged, torn, or tampered in transit or its seal is tampered. All our packages comes with “Tamper Evident Void Seals”, click herefor more information on our packaging. Note that the acceptance of the tampered “Void Seal” or a “Damaged Package”, would disqualify you from any return claims for missing products, physically damaged/defective Product(s), incorrect Products, or missing accessories.
We reserve the right to charge or collect shipping fees on Products from time to time. Shipping charges may vary based on the value of the Product, type of Product, area of delivery, payment mechanism, etc. You agree that we are authorized to collect, on behalf of the Logistic Partner, the shipping and delivery fees for the delivery service provided by the Logistic Partner. In the event we charge a shipping fees for the delivery of a purchased Product, such shipping fees will not be refunded by us pursuant to any return request raised by you. However, we may make exceptions and refund the shipping fees in the event a defected, damaged, deficient or incorrect Product (for reasons attributable to, and accepted by us after due verification in our sole discretion) has been delivered. You acknowledge and accept that the title and risk of all Products ordered by you shall pass on to you upon the delivery of the purchased Products to you.
Returns of purchased Products are facilitated through our reverse-Logistics Partners. On receipt of request for return of Product on the Teknation Platform and the same being duly approved by us, our reverse-Logistics Partners shall get in touch with you in order to collect the purchased Products from you. We process returns and exchanges of purchased Products in accordance with our Cancellation and Return Policy.